Running a call center today is not easy. Let’s be honest. customers don’t just call you ...
-
Samantha Paul
- No Comment
How to Supercharge Your Contact Center with Amazon Connect & AI
Every contact center has the same dream.Fewer calls on hold.Happier customers.Agents who don’t quit.And ...
-
- No Comment
AI-Powered Support with Amazon Connect
Let’s be honest. Running a call center is hard. Customers hate waiting. Agents get tired ...
-
- No Comment
Why Your Call Center Still Feels Robotic
Your phone rings. It’s a customer who just got overcharged. They wait… and wait… and wait. Then ...
-
- No Comment
The Hidden Cost of Call Centers Without Amazon Connect AI
Let’s start with a story. Sarah was angry. She had called a call center three ...