Every contact center has the same dream.Fewer calls on hold.Happier customers.Agents who don’t quit.And ...
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Samantha Paul
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AI-Powered Support with Amazon Connect
Let’s be honest. Running a call center is hard. Customers hate waiting. Agents get tired ...
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Why Your Call Center Still Feels Robotic
Your phone rings. It’s a customer who just got overcharged. They wait… and wait… and wait. Then ...
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The Hidden Cost of Call Centers Without Amazon Connect AI
Let’s start with a story. Sarah was angry. She had called a call center three ...
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What Makes Amazon Connect a Call Center Game Changer
Walk into a call center. What do you see? Headsets. Screens. People talking. But ...
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Virtual Agents The New Face of Customer Support
Running a call center today is not easy. Customers expect help all the time, ...
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One Channel One Voice with Amazon Connect
Running a call center today is hard. You get phone calls, emails, live chats, ...
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The Future of Call Centers Runs on AI and Amazon Connect
Let me guess... Your phone won’t stop ringing. Customers keep yelling about wait times. Your ...
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Generative AI in Call Centers: Friend, Foe, or Future?
A customer calls a support center, frustration in their voice. They’ve been on hold ...
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AI Cloud Contact Centers: The Travel Industry’s Game-Changer
A Frustrating Experience We All Know You just landed in a new city, exhausted from ...