It's 3 PM. Your call center floor is buzzing with activity. Agents are dialing ...
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Samantha Paul
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Generative AI in Call Centers: Friend, Foe, or Future?
A customer calls a support center, frustration in their voice. They’ve been on hold ...
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AI Cloud Contact Centers: The Travel Industry’s Game-Changer
A Frustrating Experience We All Know You just landed in a new city, exhausted from ...
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CTI Connectors vs. Agent Desktops: Which One to Choose?
A call comes in. The agent scrambles between multiple screens, searching for customer details ...
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Breaking Down Call Center Costs in 2026 – What to Expect
Before you open a spreadsheet… stop. Most businesses fail at call center budgeting not ...