It's 3 PM. Your call center floor is buzzing with activity. Agents are dialing ...
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Samantha Paul
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AI-Powered Support with Amazon Connect
Let’s be honest. Running a call center is hard. Customers hate waiting. Agents get tired ...
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What Makes Amazon Connect a Call Center Game Changer
Walk into a call center. What do you see? Headsets. Screens. People talking. But ...
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Virtual Agents The New Face of Customer Support
Running a call center today is not easy. Customers expect help all the time, ...
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One Channel One Voice with Amazon Connect
Running a call center today is hard. You get phone calls, emails, live chats, ...
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CTI Connectors vs. Agent Desktops: Which One to Choose?
A call comes in. The agent scrambles between multiple screens, searching for customer details ...
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Revolutionizing Care & Learning with AI Virtual Agents
What if you could call a hospital or university and get instant, accurate answers ...
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Breaking Down Call Center Costs in 2025-What to Expect
Running a call center in 2025 isn’t just about answering calls and solving customer ...
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Virtual Agents, the Future of Smart Customer Service
“Hello, you’ve reached our support line. Please wait while we transfer you to the ...
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Smart Cost-Saving Strategies for Cloud Contact Centers 2025
Think about your favorite pizza delivery service. You place an order, get updates on ...