Every contact center has the same dream.Fewer calls on hold.Happier customers.Agents who don’t quit.And ...
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Samantha Paul
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AI-Powered Support with Amazon Connect
Let’s be honest. Running a call center is hard. Customers hate waiting. Agents get tired ...
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Why Your Call Center Still Feels Robotic
Your phone rings. It’s a customer who just got overcharged. They wait… and wait… and wait. Then ...
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Virtual Agents The New Face of Customer Support
Running a call center today is not easy. Customers expect help all the time, ...
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The Future of Call Centers Runs on AI and Amazon Connect
Let me guess... Your phone won’t stop ringing. Customers keep yelling about wait times. Your ...
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AI Cloud Contact Centers: The Travel Industry’s Game-Changer
A Frustrating Experience We All Know You just landed in a new city, exhausted from ...
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Breaking Down Call Center Costs in 2025-What to Expect
Running a call center in 2025 isn’t just about answering calls and solving customer ...
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Virtual Agents, the Future of Smart Customer Service
“Hello, you’ve reached our support line. Please wait while we transfer you to the ...
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Smart Cost-Saving Strategies for Cloud Contact Centers 2025
Think about your favorite pizza delivery service. You place an order, get updates on ...
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Zeeshan Ahmad
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How AWS Powers SaaS Call Centers with CCaaS
The call center industry is evolving faster than ever. Traditional systems are being replaced ...