Let’s be honest. Running a call center is hard. Customers hate waiting. Agents get tired ...
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Samantha Paul
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Why Your Call Center Still Feels Robotic
Your phone rings. It’s a customer who just got overcharged. They wait… and wait… and wait. Then ...
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The Hidden Cost of Call Centers Without Amazon Connect AI
Let’s start with a story. Sarah was angry. She had called a call center three ...
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What Makes Amazon Connect a Call Center Game Changer
Walk into a call center. What do you see? Headsets. Screens. People talking. But ...
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The Future of Call Centers Runs on AI and Amazon Connect
Let me guess... Your phone won’t stop ringing. Customers keep yelling about wait times. Your ...
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AI Cloud Contact Centers: The Travel Industry’s Game-Changer
A Frustrating Experience We All Know You just landed in a new city, exhausted from ...
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CTI Connectors vs. Agent Desktops: Which One to Choose?
A call comes in. The agent scrambles between multiple screens, searching for customer details ...
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Revolutionizing Care & Learning with AI Virtual Agents
What if you could call a hospital or university and get instant, accurate answers ...
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Breaking Down Call Center Costs in 2025-What to Expect
Running a call center in 2025 isn’t just about answering calls and solving customer ...
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Virtual Agents, the Future of Smart Customer Service
“Hello, you’ve reached our support line. Please wait while we transfer you to the ...